FAQ

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No password needed! You can log in with your email. An instant login code will be sent to your phone or email address based on your set preference. If the email does not appear, check your SPAM folder. Email us for further assistance at help@melissamaebeauty.com.

You can adjust your info on your Profile page. Click the pencil at the top to edit your name. Add addresses with the “+ Add” button, or edit existing addresses with the pencil to the right.

Yes! We keep your information secure. We do not sell or transfer your personal information to third parties. Please see our privacy policy for more details.

To stop receiving emails from us, click “Unsubscribe” located at the bottom of any marketing email you receive from Melissa Mae Beauty.

Always! Every product is hand selected for superior ingredients and formulations.

We are adding to our line and would love to hear from you! Email us at help@melissamaebeauty.com to let us know what you’re looking for and we will email you when it arrives.

We accept major credit cards such as Mastercard, Visa, American Express, and Discover. We also accept PayPal, Shop Pay, Google Pay, Venmo and most debit cards.

Once you place an order, we will pre-authorize the full amount of your purchase, plus applicable sales tax and shipping.
Only once your billing address and payment information is verified and your order is shipped will we collect your full purchase. The charge will appear on your credit card statement as “Melissa Mae Beauty.”

If you receive an error message while attempting to process a payment for your credit or bank card, please attempt the following steps:

1. Double check that the billing address for the credit or debit card matches your account billing address.
2. Re-entering your CVV or security code. Verify the card is not expired and contains the appropriate available balance.
3. If you receive a second error message, please contact your supporting financial institution for further assistance.

We ship orders to the Continental US, Hawaii, Alaska and Puerto Rico, including PO Boxes and APO/FPO addresses.

We offer free shipping on all orders! Expedited shipping is available at an additional charge.

Free Shipping includes all shipping charges, handling, order processing, packaging and transportation, regardless of package weight. Free shipping delivery is an estimated 2 to 8 business days, depending on your location.

Yes! For some delivery areas, we offer expedited shipping through the United States Postal Service (USPS) and Federal Express (FedEx) for $12.95. The shipping delivery is estimated at 2 to 4 business days for all orders received before 3 pm EST, Monday through Friday.

To review the status of any order or reorder, choose Orders from your account profile. Click on any order for more information, such as the entered payment and shipping information.

We have received your order! It is currently being processed and prepared for shipment. Order changes or cancellations cannot be made at this time.

You can modify your order before it has been placed by clicking into your shopping cart. Once an order has been placed, it cannot be modified or cancelled. You can, however, send back items within our return timeframe with a prepaid return label. Contact our Customer Care team for more information.

Occasionally, tracking information may be updated prematurely by the mail carrier. Please allow one (1) additional business day after the scanned delivery date for your package to arrive.

If you still have not received the package, please contact our Customer Care team within seven (7) days of the scanned delivery date, and we will assist you in initiating an investigation with the mail carrier.

Please note, depending on the type of delivery confirmation provided to and by the mail carrier, we may be unable to provide a resolution.

If your item arrives damaged, we kindly ask that you reach out to our Customer Care Team within 7 days of delivery.

We will need:

• a brief description of the issue
• photos showing the damaged item and any product packaging
• photos of any damage to original shipping box, if applicable
• a photo of the shipping label

These details will help us review your claim promptly and find a swift resolution. Without sufficient information or if we are contacted outside of this timeframe, we may be unable to offer a resolution at that time.

Once we have received and processed your return, you will receive a confirmation email that your return has been processed. If you have any questions regarding the status of your return, please reach out to help@melissamaebeauty.com.

• Contact our customer care department to request a return label for your order.
• Provide your order number, product details, and reason for return in your request.
• To expedite the process, include images of products with visible damages or other issues.

Returns must include all original components, including boxes. Please be aware that Melissa Mae Beauty monitors return activity for abuse and reserves the right to limit all returns.

1. The product was more than slightly used. Please do not return half-full or empty bottles.
2. We suspect misuse, including excessive returns or fraud.
3. The product was not purchased by you or from us.
4. The product is not returned in the same product packaging in which it was received.

Returns must include all original components, including boxes. Please be aware that Melissa Mae Beauty monitors return activity for abuse and reserves the right to limit all returns.